Top 10 Questions to Ask a Bond Cleaner Before Booking

Booking a bond cleaner without asking the right questions is one of the most common mistakes Perth renters make. You might end up with a cheaper quote that leaves out key items, or a company that disappears if something is missed at the inspection. These ten questions will help you hire with confidence.

The 10 Questions to Ask

1. Are you insured?
Any professional bond cleaner should carry public liability insurance. If they hesitate or can't provide proof, walk away. Insurance protects you if anything is damaged during the clean.

2. Do you offer a re-clean guarantee?
A genuine bond-back or re-clean guarantee means they'll return to fix anything raised at the final inspection, at no extra cost. Ask exactly what the terms are — how long after the inspection, and what's covered.

3. What's included in the quote?
Get a detailed list of everything covered. Ask specifically about: oven interior, rangehood, window tracks, skirting boards, light fittings, cupboard interiors, and blinds. Surprises on the day are a red flag.

4. Is carpet steam cleaning included?
Carpet cleaning is usually an add-on. Find out the cost upfront — it varies by room count and carpet type. If your lease required professional carpet cleaning at move-in, you'll almost certainly need it at move-out.

5. How long will the job take?
A thorough bond clean on a 3-bedroom property typically takes 4–8 hours. If someone quotes 2 hours for a full house, corners are being cut.

6. Will the same team do the job?
Some companies quote one team and send another. Ask whether the team is employed or subcontracted, and whether the same people who worked on similar jobs will be coming to yours.

7. Have you worked in properties managed by my property manager?
Some cleaners are familiar with the expectations of specific Perth property management companies. This can be a real advantage — they know exactly what the checklist looks like.

8. Is the price fixed or may it change on the day?
Your quote should be a fixed price, not an estimate. If the price can change based on "condition found on arrival," make sure you understand under what circumstances it could increase and by how much.

9. What do I need to do before you arrive?
Most bond cleaners require the property to be completely empty of your belongings before they start. Some require certain areas to be accessible. Knowing this in advance avoids delays on the day.

10. How do I book, and what's your cancellation policy?
Understand the booking process, deposit requirements (if any), and what happens if you need to reschedule. Moving days rarely go exactly to plan, so flexibility is valuable.