How to Choose a Removalist in Perth — 7 Things to Check

Choosing a removalist is one of the most important decisions you'll make when moving house in Perth. Handing over all your possessions to a team of strangers is a significant act of trust. Here's how to make sure you're trusting the right people.

1. Get Everything in Writing

Any reputable Perth removalist will provide a written quote that specifies exactly what's included — the number of crew, the truck size, the estimated duration, what happens with stairs or difficult items, and the total price including GST. If a quote is verbal only, or vague about what's included, walk away.

2. Check Their Insurance

Ask specifically about transit insurance: what is covered if your furniture is damaged during the move? Many removalists carry public liability insurance but not goods-in-transit insurance. Confirm the coverage level and whether it includes your items at full replacement value or depreciated value. If the removalist's insurance is inadequate, consider a separate removals insurance policy.

3. Read the Reviews — Carefully

Look at Google reviews, focusing on the text rather than just the star rating. Look for patterns: do multiple reviewers mention the same crew members positively? Do you see recurring complaints about damage or billing disputes? A consistent pattern across many reviews is more reliable than a handful of five-star ratings.

4. Ask About the Crew

Will the company send its own employed staff, or subcontractors? Employed staff generally mean more consistent standards and accountability. Ask how long the typical crew members have been with the company.

5. Confirm the Truck Size

Make sure the truck is large enough for your move. A good removalist will ask about your property size and significant items. Being sent a truck that's too small means multiple trips — which adds cost and time.

6. Check for Hidden Fees

Common extra charges include: a fuel levy, travel time to and from your property, stairs or lift surcharge, heavy item surcharge (for pianos, safes, pool tables), and weekend or public holiday rates. Ask upfront so there are no surprises on your invoice.

7. Trust Your Gut

Responsiveness matters. A company that takes days to return a quote call, or is vague and evasive when you ask questions, is unlikely to provide great service on moving day. Choose someone who communicates clearly and makes you feel confident.